Every channel, one inbox. Vippy triages, drafts and predicts.
Email, WhatsApp, web widget and portal land in one queue. Vippy sets priority and group, merges duplicates, suggests the knowledge-base article, drafts the reply in your tone and flags which tickets will breach SLA or score badly on CSAT - before your agents open them.
Vippy is the agent on the night shift
Tickets get triaged, drafted and summarised the moment they arrive - on WhatsApp, email, web widget or portal.
- Triages and routes every new ticket by intent, sentiment and SLA
- Drafts the first reply from your knowledge base for an agent to approve
- Warns the team before an SLA breaches and escalates when nobody picks up
- Summarises long threads so the next agent starts with the full story
Nine agents on one inbox - your team approves, Vippy does the rest
In real time: Auto-Triage sets priority and group, the Duplicate Detector merges repeat contacts, the KB Article Suggester finds the answer. On demand: the Thread Summarizer, Sentiment Tracker, Escalation Predictor and CSAT Predictor tell you where to look first; the Response Suggester and Resolution Drafter write the reply for approval.
WhatsApp, email, widget and portal - one queue, your routing rules
Customers write wherever they are. Routing rules by keyword, channel, VIP status and business hours send each ticket to the right group with the right SLA, and the whole history stays on one customer record whichever channel they use next.
- WhatsApp Cloud API - inbound and outbound replies
- Email inbox piping with outbound from your domain
- Embeddable web widget and public customer portal
- Groups, routing rules and round-robin assignment
- Canned replies and duplicate merge
- Knowledge base articles on the portal
Vippy works where your team already works
Your team isn't glued to a dashboard. Neither is Vippy. He lives on WhatsApp, in Microsoft Teams, in Slack - and inside every Apragya app.
Message Vippy on WhatsApp Business. He answers from your workspace with your plan + permissions.
Microsoft Teams
Mention @Vippy in a Teams channel. He answers there as the asker - standing-goal proposals land as cards with Accept / Dismiss.
Slack
Add Vippy to any Slack workspace. Approvals, standing goals, record lookups - all without leaving your DMs.
In the app
The copilot button at the corner of every page. Context-aware for whatever screen you're on. Keyboard-first.
SLAs that respect business hours, and warn before they break
Policies per group for first response and resolution, timers that pause outside your business hours and holidays, an 80% warning before a breach, escalation when it happens, CSAT collected on tokenised links, and reports that arrive on schedule.
- SLA policies per group and priority
- Business-hours calendars with holidays
- 80% SLA warning and breach escalation
- CSAT via tokenised links after resolution
- Shift handoff summaries
- Scheduled reports by email
New → triaged → in progress → waiting → resolved → CSAT
Six states every ticket moves through, with Vippy doing the sorting, summarising and drafting between them.
Connected to the tools your team already uses
Every channel your customers use and every tool your agents work in - connected through Apragya's governed connector library, with credentials scoped to your tenant and every call audited.
Every connector is governed: tenant-scoped credentials, an audit log on each call, and the Tenant Runner reaches on-prem systems with no inbound firewall rules. Need one that isn't here? The custom adapter wraps any REST API.
Your support agents ask Vippy. Customers ask the portal.
Summaries, drafts, who will breach, what's trending - answered from the tickets themselves. Customers find KB answers and track requests on the portal without opening a ticket.
Built for how your customers reach you
They message on WhatsApp, they expect a reply in your business hours and holidays, and they want the invoice attached. Apragya Support is built around that, not retrofitted.
WhatsApp Cloud API
Inbound tickets and outbound replies on the number customers already know.
Business hours per time zone
Per-group calendars with your holidays; SLA timers pause.
Public portal + KB
Customers self-serve answers and track requests.
Web widget
Embed on your site; tickets carry the page context.
CSAT on tokenised links
One tap to rate, on WhatsApp or email.
Linked to Sales + Finance
Refunds, invoices and orders one click from the ticket.
Simple pricing. Start free, scale when you're ready.
One subscription per workspace. Includes every Apragya app you turn on - Support, CRM, HRMS, Finance, and 12 more. Pricing from the live apragya.ai pricing page.
Free Forever
No credit card. No expiry. Keep it as long as you want.
- Up to 3 agents
- Email, web widget and portal tickets
- Knowledge base + canned replies
- Groups, routing rules, SLA policies
- CSAT and basic reports
- 1,000 AI Credits / month
- Community support
Custom
For support teams running real volume across channels. Priced on agents, apps, and AI usage - no surprise bills.
- Unlimited agents + all 15+ enterprise apps
- WhatsApp Cloud API inbound + outbound
- All 9 Vippy agents: triage, drafts, predictions
- Business-hours SLAs, escalations, shift handoff
- Scheduled reports and duplicate merge
- From 2,000 to 5,000+ AI Credits / agent / month
- Email, chat, and priority support options
Every paid plan is tailored to your team, channels, apps, and AI usage. Need a dedicated WhatsApp number setup or on-prem? Talk to sales →
Honest answers to honest questions
Do I need the WhatsApp Business API?
Yes, and we set it up with you: tickets arrive from your WhatsApp Cloud API number and agents reply from the ticket. Email, the web widget and the customer portal work without it.
Does Vippy reply to customers on its own?
No. Vippy triages, merges duplicates and suggests articles automatically, and drafts replies on demand - an agent approves every message before it goes out.
How are SLAs measured?
Per group and priority, for first response and resolution, counting only your business hours and skipping holidays. You get a warning at 80% and an escalation on breach, with attainment in the scheduled reports.
Can customers help themselves?
Yes - the public portal hosts your knowledge base and lets customers raise and track requests; the web widget embeds the same on your site.
Can I migrate from Freshdesk, Zoho Desk or Zendesk?
Yes - open tickets, customers, canned replies and knowledge-base articles import during onboarding.
Is my customer data used to train AI models?
No. Vippy runs on Anthropic's Claude through Apragya's governed keys; your data is not used for training, and every AI call is metered against your AI Credits.
Give your agents nine more
Free Forever for up to 3 agents. Email, widget and portal tickets, KB, SLAs and CSAT included.
Start free - no credit card →Explore the other apps
One subscription, every app. Vippy carries your context from one to the next - turn them on when you need them.
Not just a help desk. The whole AI operating system.
Every Apragya subscription unlocks 15+ enterprise apps + Vibe Studio + Agent Studio + Business Suite. Support sees the same customers, orders and invoices as Sales & POS, CRM and Finance - so a refund or an invoice is one click from the ticket.
Vibe Studio
Describe what you want in plain English. Vibe Studio builds the app - screens, data, API, agents - and publishes it to your workspace. No developer required.
Agent Studio
Drag-and-drop canvas to orchestrate AI agents, approvals, humans-in-the-loop. Connect to any system. Governance + audit log built in.